Marketing

Trust Agents

From “Trust Agents: Using the Web to Build Influence, Improve Reputation, and Earn Trust” by Chris Brogan and Julien Smith Trust agents have established themselves as being non-sales-oriented, non-high-pressure marketers. Instead, they are digital natives using the Web to be genuine and to humanize their business. They’re interested in people (prospective customers, employees, colleagues, and

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What Trust is Like

From “The Speed of Trust: The One Thing That Changes Everything” by Stephen M. R. Covey Simply put, trust means confidence. The opposite of trust – distrust – is suspicion. When you trust people, you have confidence in them, in their integrity and in their abilities. When you distrust, you are suspicious of them –

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